Terms & Conditions

Shipping & Delivery

Orders received today will be dispatched the following working day. If for any reason we cannot deliver your order within this time period we will contact you immediately to inform you of the new delivery date, if this doesn't suit you, you may cancel your order at any time. In the event that we can only supply part of your order we will contact immediately.

Privacy & Security

Pilot Shop Serbia is committed to protecting your privacy. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

Please Note: We will not share your information with any third party

We do not send random marketing emails to personal email addresses (spam).
We will not e-mail you in the future unless you have given us your consent, and if we were to e-mail you about any of our services, you will have the chance to refuse any marketing emails from us in the future.

The type of information we will collect about you includes:
- First and Last name
- Address
- Phone number
- e-mail address
- Company details (Optional)

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you on My account page. If you find any inaccuracies you can delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy.

Our website uses a "cookie" which would be stored on your browser, this helps us to provide you with a better service. If for any reason you do not want us to do this you can usually modify your browser to prevent this happening.

The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should Contact us.

Returns & Replacements

Please return faulty goods to Pilot Shop Serbia for repair or replacement. Should any of Pilot Shop Serbia products fail to meet your requirements, they may be returned within 7 days for a full refund providing they are unused and in their original packaging. Please note: When returning goods to us it is the customers duty to ensure the goods are sent on an insured service. Pilot Shop Serbia are not liable for lost parcels when returned to us. No refund can be given unless we receive your returned goods.

When purchasing goods such as computer software, it is the duty of the customer to make sure you have ordered goods compatible with your computer or operating system. If you are returning an item for replacement you will be charged for postage and packing for the return of the correct item. All products purchased from Pilot Shop Serbia are the same as specified by manufacturer.

Faulty goods will be repaired or replaced within 40 days.

Backorders

Items on backorder will be despatched when they arrive back in stock. If you place an order that has one or more items on backorder our sales team will contact you by e-mail to check with you what type of delivery you prefer:

- DELIVER ORDER COMPLETE - If any items in your order are out of stock, we can hold your entire order until all items become available. Your order will then arrive in one delivery.
- PARTIAL DELIVERY - Despatch in-stock items immediately and place any out-of-stock items on backorder.
- BACKORDER PARTIAL DELIVERY - Items on backorder will be despatched as they become available. Therefore, your order may arrive in single or multiple deliveries.

Pricing

Pilot Shop Serbia pay special attention to our pricing, but sometimes goods maybe priced incorrectly. If an item's price is lower than our quoted price, we will charge the lower amount and deliver the item to you. If an item's correct price is higher than our quoted price, we will at our discretion honor the lower price. Sometimes we may not be aware of the price difference and therefore you will be charged the higher price, should this happen and you inform us of the discrepancy we will refund you the difference. Prices and availability are subject to change without notice.

Viewing Orders

You can view and check any of your orders at any time on My account page.

Updating Account Information

You can view and check your account information at any time on My account page.

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